Refund policy
Returns & Refund Policy
Last updated: October 5, 2026
Alpha Forge Performance offers products that may be manufactured, printed, packaged, or fulfilled by third-party fulfillment partners, including apparel, supplements, and fitness equipment.
Because return requirements can vary by product type and fulfillment partner, customers should contact Alpha Forge Performance before attempting to return any item.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, mislabeled, incomplete, or different from what you ordered, please contact us as soon as possible.
Claims should generally be submitted within 30 days of delivery.
Email:
alphaforgeperformance@gmail.com
Please include:
- Your name
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when applicable
We will review the claim and work with the applicable fulfillment partner to determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, replacement part, refund, or other appropriate remedy.
Please do not discard damaged products or packaging until your claim has been reviewed.
Apparel
Alpha Forge Performance apparel may be produced on demand through third-party fulfillment partners.
Because many apparel products are made specifically for each order, we generally do not accept returns or exchanges for:
- Buyer’s remorse
- Change of mind
- Incorrect size selection
- Preference for a different color
- Preference for a different style
Please review available product descriptions and sizing information carefully before placing your order.
If your apparel arrives damaged, defective, misprinted, mislabeled, or incorrect, please contact us within 30 days of delivery.
Supplements
Alpha Forge Performance supplements may be manufactured and fulfilled by third-party supplement fulfillment partners.
For health, safety, and product-integrity reasons, opened or used supplements generally cannot be returned because of buyer’s remorse or a change of mind.
If a supplement arrives:
- Damaged
- Leaking
- Defective
- Incorrect
- Mislabeled
- Opened or compromised during shipment
- Otherwise affected by a manufacturing or fulfillment error
please contact us within 30 days of delivery.
Photographs of the product and packaging may be required to process a claim.
Once a supplement order has entered production or fulfillment, cancellation may no longer be possible.
Fitness Equipment
Alpha Forge Performance fitness equipment may be manufactured, shipped, or fulfilled by third-party equipment manufacturers or fulfillment partners, including WDER Fitness.
Fitness equipment may be subject to separate return, freight, restocking, warranty, replacement-part, and service requirements depending on the specific product and manufacturer.
Do not return fitness equipment without contacting Alpha Forge Performance first.
If fitness equipment arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs
- Photographs of shipping damage or packaging when applicable
- Video of the issue if requested
We will work with the applicable manufacturer or fulfillment partner to determine the appropriate resolution.
Possible resolutions may include:
- Replacement parts
- Technical assistance
- Product replacement
- Refund
- Warranty service
- Another manufacturer-approved resolution
Customer-remorse returns for large or heavy fitness equipment may be restricted or may require the customer to pay return freight, shipping charges, restocking fees, or other applicable costs.
Any manufacturer-specific requirements will apply where appropriate.
Returns
Do not mail product returns to the Alpha Forge Performance P.O. Box unless we specifically instruct you to do so.
Many Alpha Forge Performance products are fulfilled directly by third-party manufacturers or fulfillment partners.
If a physical return is required, we will provide the correct return address and return instructions.
Depending on the product and the circumstances, a return may not be required.
Items mailed to Alpha Forge Performance without prior authorization may not be accepted or eligible for reimbursement.
Exchanges
Alpha Forge Performance does not currently offer standard exchanges for buyer’s remorse, sizing mistakes, color preferences, or changes of mind.
If you receive an incorrect, damaged, defective, or mislabeled product because of a fulfillment error, please contact us so we can review the issue.
A replacement may be provided when appropriate.
Return Shipping
If a return is approved because of a manufacturing, fulfillment, or shipping error, return or replacement shipping may be covered depending on the circumstances and fulfillment partner.
If Alpha Forge Performance or a fulfillment partner approves a discretionary return that is not related to a defect or fulfillment error, the customer may be responsible for:
- Return shipping
- Freight charges
- Restocking fees
- Handling charges
- Other applicable return costs
Large fitness equipment can be expensive to ship, so customers should not arrange return freight without receiving instructions from Alpha Forge Performance first.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
alphaforgeperformance@gmail.com
We cannot guarantee that an order can be canceled once it has entered production, fulfillment, processing, or shipment.
Some apparel and supplement products may begin production shortly after an order is placed.
Fitness equipment orders may also begin manufacturer or freight processing shortly after confirmation.
If an order can no longer be canceled, the applicable return policy will apply.
Lost Packages
If a package appears to have been lost during shipment, contact us as soon as possible.
For packages lost in transit, claims should generally be submitted within 30 days after the estimated delivery date.
We will review available tracking information and work with the carrier or applicable fulfillment partner when appropriate.
Packages marked as delivered by the carrier may require additional investigation and are not automatically eligible for refund or replacement.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because the customer provided an incorrect, incomplete, or outdated address, the customer may be responsible for additional shipping or reshipment costs.
Refunds may not be available for products that are lost, returned, or otherwise affected because of an incorrect shipping address supplied by the customer.
Refused Deliveries
Customers should contact Alpha Forge Performance before refusing delivery of an order.
Refusing a shipment without authorization does not automatically qualify the order for a refund.
Freight charges, return shipping costs, storage charges, restocking fees, or other costs resulting from an unauthorized refused delivery may be deducted from any refund where permitted.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank, credit card company, or payment provider to process the refund after it has been issued.
Original shipping charges may be non-refundable unless the refund is related to a fulfillment error, damaged product, defective product, or other situation where reimbursement is required.
Applicable return shipping costs, freight charges, restocking fees, or other authorized deductions may be subtracted from a refund where permitted.
Manufacturer Warranties
Certain fitness equipment or other products may include a manufacturer warranty.
Warranty coverage may vary by product and may include specific requirements relating to:
- Replacement parts
- Labor
- Structural components
- Upholstery
- Cables and pulleys
- Electronics
- Frames
- Normal wear
- Commercial or residential use
Manufacturer warranty terms will apply where applicable.
Contact Alpha Forge Performance before requesting warranty service so we can help coordinate the appropriate process with the manufacturer or fulfillment partner.
Non-Returnable Items
Unless otherwise required by law, the following items may not be eligible for return:
- Opened or used supplements
- Personalized or customized products
- Apparel returned because of incorrect size selection or buyer’s remorse
- Items marked final sale
- Products damaged through misuse or neglect
- Equipment damaged through improper installation or assembly
- Used or assembled fitness equipment unless covered by an applicable defect or warranty claim
- Products damaged through normal wear and tear
- Products returned without authorization
Contact Alpha Forge Performance
For questions about returns, refunds, replacements, damaged products, or warranty issues, contact:
Alpha Forge Performance
Email:
alphaforgeperformance@gmail.com
Mailing Address:
Alpha Forge Performance
[P.O. BOX 182 Iron Mountain, MI 49801]