Shipping policy

Shipping Policy


Last updated: October 5, 2026


Alpha Forge Performance works with third-party manufacturers, fulfillment partners, and shipping carriers to produce and deliver apparel, supplements, fitness equipment, and other products.


Because different products may be fulfilled by different partners, shipping times, methods, and delivery procedures may vary depending on the item ordered.


Order Processing


Orders may require processing time before shipment.


Processing may include:


  • Payment verification
  • Order review
  • Product preparation
  • Printing or embroidery
  • Supplement production or packaging
  • Equipment preparation
  • Freight coordination


Some products are produced or fulfilled on demand and may require additional processing time before shipment.


Processing times are estimates and may vary because of product availability, order volume, supplier schedules, holidays, or other circumstances.


Multiple Shipments


Products in the same order may be fulfilled by different manufacturers or fulfillment partners.


As a result:


  • Items may ship separately
  • Items may arrive on different days
  • You may receive more than one tracking number
  • One product may arrive before another product from the same order


Separate shipments do not necessarily mean that part of your order is missing.


Apparel Shipping


Alpha Forge Performance apparel may be printed, embroidered, packaged, and shipped by third-party print-on-demand or fulfillment partners.


Because apparel may be produced after an order is placed, production time is separate from carrier transit time.


Actual delivery time may vary depending on:


  • Product availability
  • Production requirements
  • Destination
  • Shipping method
  • Carrier delays


Tracking information will be provided when available.


Supplement Shipping


Alpha Forge Performance supplements may be manufactured, packaged, or shipped through third-party supplement fulfillment partners.


Processing and shipping times may vary depending on product availability, production schedules, destination, and carrier conditions.


Some supplement orders may ship separately from apparel or equipment purchases.


Customers should review all package contents and product labels upon delivery.


Fitness Equipment Shipping


Fitness equipment may be shipped directly from the manufacturer or fulfillment partner, including WDER Fitness or another approved supplier.


Large or heavy fitness equipment may be delivered by freight rather than standard parcel carriers.


Freight shipments may require:


  • Delivery scheduling
  • Customer availability
  • A valid phone number
  • Signature at delivery
  • Curbside or designated delivery access
  • Suitable access for a freight vehicle


Unless specifically stated otherwise, freight delivery may not include:


  • Inside delivery
  • Assembly
  • Installation
  • Moving equipment to a specific room
  • Removal of packaging
  • Removal of old equipment


Customers are responsible for confirming that the delivery location can safely accommodate the ordered equipment and delivery vehicle.


Shipping Estimates


Any processing, shipping, or delivery dates shown on our website or provided by Alpha Forge Performance are estimates unless specifically guaranteed in writing.


We cannot guarantee delivery dates because shipping may be affected by circumstances outside our reasonable control, including:


  • Weather
  • Carrier delays
  • Freight scheduling
  • Manufacturing delays
  • Supply shortages
  • Holiday volume
  • Customs processing
  • Natural disasters
  • Labor disruptions
  • Incorrect shipping information


Alpha Forge Performance is not responsible for reasonable delays caused by manufacturers, carriers, freight providers, customs authorities, or events outside our control.


Shipping Charges


Shipping costs may vary based on:


  • Product type
  • Product weight
  • Package dimensions
  • Delivery address
  • Shipping method
  • Manufacturer
  • Freight requirements


Applicable shipping charges will generally be shown during checkout or communicated before an order is finalized.


Large fitness-equipment orders may require separate freight pricing.


Shipping Address


Customers are responsible for providing a complete and accurate shipping address at checkout.


Please review your shipping information carefully before submitting your order.


Alpha Forge Performance is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.


If you notice an error after ordering, contact us immediately at:


alphaforgeperformance@gmail.com


We will attempt to correct the address when possible, but we cannot guarantee changes once an order has entered production, fulfillment, or shipment.


Additional shipping charges may apply if a shipment must be redirected or reshipped.


Tracking Information


Tracking information will be provided when available.


Please allow time for tracking information to update after a shipping label is created.


For orders shipped in multiple packages, separate tracking information may be provided for each shipment.


Freight shipments may use different tracking or delivery-scheduling procedures than standard parcel shipments.


Lost Packages


If tracking indicates that a package has not arrived within the expected delivery period, contact Alpha Forge Performance as soon as possible.


We may work with the carrier or fulfillment partner to investigate the shipment.


Claims for shipments believed to be lost in transit should generally be reported within 30 days after the estimated delivery date.


A replacement or refund is not guaranteed until the carrier or fulfillment partner completes any required review.


Packages Marked Delivered


If tracking shows that a package was delivered but you cannot locate it, please:


  • Check the delivery area
  • Check with other household members
  • Check with neighbors when appropriate
  • Verify the shipping address
  • Contact the carrier


If the package still cannot be located, contact Alpha Forge Performance.


Packages confirmed as delivered by the carrier may require additional investigation and may not automatically qualify for a refund or replacement.


Damaged Shipments


Inspect your order when it arrives.


If a package or product arrives damaged, please contact us as soon as possible at:


alphaforgeperformance@gmail.com


Provide:


  • Your name
  • Order number
  • Photographs of the damaged product
  • Photographs of the packaging
  • Photographs of visible shipping damage
  • Any other information requested to process the claim


For large fitness-equipment deliveries, customers should inspect the shipment for visible freight damage before or during delivery whenever possible.


If the carrier provides a delivery receipt, visible damage should be noted on the receipt when appropriate.


Do not discard damaged products or packaging until the claim has been reviewed.


Refused Shipments


Customers should contact Alpha Forge Performance before refusing a shipment.


Refusing delivery without authorization does not automatically qualify an order for a refund.


Customers may be responsible for:


  • Return freight
  • Additional shipping charges
  • Storage fees
  • Restocking fees
  • Other costs resulting from an unauthorized refusal


Undeliverable or Returned Packages


If a shipment is returned because of:


  • An incorrect address
  • An incomplete address
  • Failure to accept delivery
  • Failure to schedule freight delivery
  • Failure to collect a package
  • Another customer-related delivery issue


the customer may be responsible for additional shipping or reshipment charges.


Any refund eligibility will be determined according to our Returns & Refund Policy and the applicable fulfillment partner’s requirements.


International Shipping


International shipping availability may vary by product and destination.


International customers may be responsible for applicable:


  • Customs duties
  • Import taxes
  • Brokerage charges
  • Local taxes
  • Other government-imposed fees


These charges are generally not included in the product price or shipping charge unless specifically stated.


International shipments may also experience customs delays outside the control of Alpha Forge Performance.


Order Changes and Cancellations


If you need to change or cancel an order, contact us as soon as possible.


Because some products enter production or fulfillment shortly after purchase, we cannot guarantee changes or cancellation once processing has begun.


This is especially important for:


  • Print-on-demand apparel
  • Supplements
  • Large fitness-equipment orders


Contact Alpha Forge Performance


For questions concerning shipping, tracking, delivery, freight, lost packages, or damaged shipments, contact:


Alpha Forge Performance


Email:

alphaforgeperformance@gmail.com


Mailing Address:

Alpha Forge Performance

[P.O. BOX 182 Iron Mountain, MI 49801]